Returns and Exchanges

Returns


We offer a 30 day satisfaction guarantee!  If you are not happy with your pform mask or any reason, please contact us at help@oobipet.com to get an RMA number for your return.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to us without an RMA number.

There are certain situations where only partial refunds are granted (if applicable)  
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Shipping
To return your product, you should mail your product to:

oobipet

3420 Via Oporto

Suite 201

Newport Beach CA 92663

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.